On Giving Feedback
Principles
- Make it shorter.
- Make it more appealing.
- Make it general → “How could it apply to more people?”
To give feedback, first make the other person feel you care about them.
善用「先稱讚，再建議」的順序
On Receiving Feedback
When people hesitate to give you honest feedback, ask for a score from 0-10, instead of asking, “What do you think?”—which invites ambiguity. You’ll rarely get a perfect 10, and this makes it easy to follow up with, “What would make this closer to a 10?” Better questions lead to better feedback—and faster growth.